How to buy
Enjoy your shopping by follow up below instructions:
Step 1 Merchandise page :
select「quantity 」à click 【Add to Cart】or 【Buy Now】
【Add to Cart】keep shopping
【Buy Now】check out directly
SHIPPING & PAYMENTà BILLING INFOà RECEIPTà click【Next Step】
SHIPPING & PAYMENT
《delivery way》select「international express」、「 country」, then fill out the Address
※International express : SP Express
Hong Kong : Please pick it up by your own at SP Express’s dispatch station.
Macao : Door too door
《payment method》select 「Credit Card」.
※For overseas buyer，「Credit Card Installment」and「ATM virtual account」is not accepted.
Here please fill out your full name、contact number、e-mail address and delivery note if required.
Here you’ll see 3 options but we’d recommend the 1st one「electronic invoice」for the concern of eco-friendly.
Step 3 Check out page :
Fill out your credit card number、expiration date、SCS/CVVàtick the checkbox of payment agreement àclick 【Confirm Payment】
Congratulation! You’ve finished the purchase order，we’ll arrange delivery within 3 days. ( not include holidays )
※a handling fee might be charged by your banks.
※Any valid credit card is acceptable，except 「American Express」&「CUP card」.
※In case a cancellation is required, there is no extra fee within 7 days. From 8th day of deal, a handling fee will be charged by banks.
※If a Debit card is selected to pay this order, please make sure your account balance is sufficient.
In case of any further question, please feel free to contact us
FB fan page : aipawspro
E-mail : email@example.com
Telephone : +886 2542 9121
Service hours: 9:30 a.m. ~ 5:30 p.m. Mon. to Fri. ( except holidays )
Q & A
1. How many options do I have to get my parcel?
Ans: For Hong Kong & Macao customers, so far only 「SP Express」.
2. How is the shipping rate of SP Express?
Ans: For Hong Kong & Macao buyer, it is NTD250 < 8 bottles NTD300 for 9~ 16 bottles.
※ For other areas, please contact us for accurate rate.
3. How long will it take for my order to arrive?
Ans: We’ll arrange delivery within 3 business days upon order received, then another 5~7 days for transfer.
4 . Any note about SP Express?
Ans: For Hong Kong buyer, please pick up by your own when a notice is received. SP Express will only reminder twice. If the parcel remaining unpick-up in the end, over twice you will be in the unwelcome list and might affect your next order inthe future. Please kindly be remined.
Pre - order
1 . When is a pre-order required?
Ans: (1) A new product is released
(2) One of the merchandises is running out of stock
2. How long will it take for a pre-order ?
Ans: We will let you know how quickly the merchandise will be ready for delivery by announce it on our FB fang page. Please have a look and see if it is acceptable before place order.
1.Can I cancel the order?
Ans: (1) Your order is Not yet delivered à Yes, you can cancel and it’s totally free.
※ a handling fee might be charged by your banks.
(2) Your order is already deliveredà Sorry that healthy food product can’t be return to Taiwan under our
laws, so we couldn’t accept the cancellation.
2. What if I receive a faulty or wrong Merchandise?
Ans: We’re so sorry for any miss which may cause to your inconvenience, it is not supposed to be happened, however, it’s a regret that there is still the possibility due to human being. Once you received a faulty or wrong merchandise, don’t worry, we’ll handle it for you shortly. First of all, please leave a private message at our fan page within 7 days ( from The day you received, including holidays ) then we’ll contact you right away for further instruction. You might be required to provide some pictures or evidence to help to clarify things, we thank you for your cooperation in advance.
※ If you don’t receive our feedback in 36hrs, it must be something wrong then please call our customer service.
1. If it is caused by our fault, such as faulty or wrong merchandise delivered, as soon as we can sure it, we will
contact you for the following compensation either by refund or exchange, depends on what you prefer.
2. If it is an order cancellation due to your personal reason, as long as it is not yet delivered, we’ll also 100%
refund. However, please check with your bank whether a handling fee is need.